Major player in the luxury industry

CUSTOMER EXPERIENCE

Conversational agent deployed into multiple customer touchpoints (website, social media, loyalty app).

Centralize and monitor

All incoming messages (social, messaging apps, e-mail, etc.)

Classify and filter messages

For data insights as well as personalized engagement

Automatically engage

When appropriate or direct for human support

Engage on loyalty program 

Curated content and experiences based on client profile 
Loyalty program

Engagement

Time reduced to serve clients

Next case

Major company in the cosmetics industry