The case

Luxury,
Customer Experience

Predictive and automated customer engagement and support.

Conversational agent integrated into multiple customer touchpoints (website, social media profiles).

A single messaging platform to :

→ Centralize and monitor all incoming messages (social, messaging apps, e-mail, etc.) 
→ Classify and filter messages for data insights as well as personalized engagement 
→ Automatically engage when appropriate or direct for human support