The Deskless Workforce: Tips and Tricks for Communication at a Distance

Remote working has never been more popular – but what do we gain (and lose) when we move teams behind a screen? We provide some tips and tricks to improve communication for remote and distributed teams.

Deskless workforce

With every tool of communication at our fingertips, it’s easy to assume that some or all of a team working remotely would not change much about the collective ability to get work done. And while working remotely offers opportunities (more time flexibility to organize your tasks as necessary) and pitfalls (the stress to always look ‘busy’ and the struggle to disconnect work from the rest of your life) to every individual, one thing is for certain that the communication between colleagues is the first thing to drop off.

In an effort to appear efficient and clear and to not intrude on others’ time, we often reduce our communications to the minimum number of characters necessary.

In this, we lose the emotive connection between individuals, and communication becomes cold, isolating, and impersonal.

The key to maintaining strong communication in a team working remotely or flexibly is to maintain consistent community rules and standards using a solution that streamlines and caters to the team’s needs. The Superapp® caters to the communication needs of the modern workforce, whether they’re connecting from their desk, the boardroom, their home, or elsewhere!

The Superapp® 5 key principles of great team communication

  1. Maximize the time spent on video calls to establish better emotional communication between all team members. Integrate regular video check-ins when possible.
  2. Design virtual team-building rituals that give people the opportunity to interact regularly and experience their collaboration skills in action. Give them training resources made by individuals within the team, and encourage members to contribute regularly with articles, training materials, memes, videos and more.
  3. Take the time to include illustrative examples when communicating with each other, to clearly convey not just your question or statement for the other team members but also your tone. Maximize the medias accessible in our information age: screenshots, screen recordings, shared documents, gifs, videos, and more!
  4. Establish communication norms (expect no response on messages sent after 8 PM, etc) and clear uses for communication channels. Using Whatsapp, Slack, email and the like has given us far too many ways of communicating – use the channel best suited to those communications, and try not to use personal rather than shared team platforms (such as text messaging, or WhatsApp), as these blur the lines even further between personal and professional.
  5. Create a virtual space for celebration. Just as you would gather in a meeting room to sing happy birthday and present the latest achievements of the company, take the time and the space to celebrate accomplishments, birthdays, and anniversaries of the team. Maintaining the schedule of events that exist outside of strict work meetings such as these are important to establishing a culture of positivity and encouragement.

Establishing a key communication tool that does it all – from work to play, from meetings to birthdays – brings the community together and gives them a space to claim as their own. The Superapp’s unique features and technologies can be customized to support any kind of team.

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