Conversational Commerce, Care, Loyalty

Designing relationships in the era of the one-to-one internet

Conversational Commerce is about delivering convenience, personalization, and decision support for clients while they are remote or on the go. Its is the next stage for brands to enhance Care and Loyalty programs.

Forty-four percent of consumers are now spending more time on messaging services and social media. Conversational commerce makes it possible for brands to improve the relationship and to talk customers on the channel they’re most comfortable with. Superapps allows brands to design the new loyalty programs and the care experience their client deserves.

Agent and Experience Management

Unlock remote relationship, handling complete customer interactions from one platform

Manage all customer interactions and leverage custom settings to optimize your agent workflow for the best support experience. From text, voice or video, engage customers taking advantage of all communications levers. From website, apps and social media leverage your customers relationship.

Conversational Commerce

Relationship design

Bringing unforgettable experiences to life

Design and run meaningful customer experiences that live at the intersection of commerce, service and  innovation. Superapp turns great ideas into into great applications to transform brand’s conversational sales funnels.

Bringing unforgettable experiences to life

BOT

Automate services with conversational agents

Create automated conversational agents to engage consumers, provide answers to FAQ, guide them to desired customer support. Take advantage of our natural language processing capabilities to manage complex queries.

Automate services with conversational agents
Relationship Design, then, is about meaningful interactions, and how we create, observe, measure, edit, and improve the way conversational brands behave and relate to us in the era of the one-to-one, talking internet.— Chriss Messina

Watch Manufacturer

"Integrating conversation into our sales procedure has been an amazing opportunity for us. We have empowered our sales representatives with a Superapp to connect with clients on whatever platform they prefer (WhatsApp, WeChat, Messenger, etc.) without the fuss of asking our clients to change the way they interact with our brand."

EMEA Senior Sales Manager Watch Manufacturer Read Study →

Tailored Health Nutrition for Cats & Dogs

“The collective intelligence of our customer service and marketing teams is unique. The Superapp allows to bring the best of our knowledge to our customers, building over time a very valuable asset”

Digital Transformation Project Lead Global Marketing Manager Read Study →
Dior
Southpigalle, The Conversation Software Company
Shiseido
Serge Lutens
de Grisogono
Monoprix
HEC
Royal Canin
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