Conversational Commerce, Care, Loyalty
Designing relationships in the era of the one-to-one internet
Conversational Commerce is about delivering convenience, personalization, and decision support for clients while they are remote or on the go. Its is the next stage for brands to enhance Care and Loyalty programs.
Forty-four percent of consumers are now spending more time on messaging services and social media. Conversational commerce makes it possible for brands to improve the relationship and to talk customers on the channel they’re most comfortable with. Superapps allows brands to design the new loyalty programs and the care experience their client deserves.
Agent and Experience Management
Unlock remote relationship, handling complete customer interactions from one platform
Manage all customer interactions and leverage custom settings to optimize your agent workflow for the best support experience. From text, voice or video, engage customers taking advantage of all communications levers. From website, apps and social media leverage your customers relationship.
Relationship design
Bringing unforgettable experiences to life
Design and run meaningful customer experiences that live at the intersection of commerce, service and innovation. Superapp turns great ideas into into great applications to transform brand’s conversational sales funnels.
BOT
Automate services with conversational agents
Create automated conversational agents to engage consumers, provide answers to FAQ, guide them to desired customer support. Take advantage of our natural language processing capabilities to manage complex queries.
Watch Manufacturer
"Integrating conversation into our sales procedure has been an amazing opportunity for us. We have empowered our sales representatives with a Superapp to connect with clients on whatever platform they prefer (WhatsApp, WeChat, Messenger, etc.) without the fuss of asking our clients to change the way they interact with our brand."
EMEA Senior Sales Manager Watch Manufacturer Read Study →Tailored Health Nutrition for Cats & Dogs
“The collective intelligence of our customer service and marketing teams is unique. The Superapp allows to bring the best of our knowledge to our customers, building over time a very valuable asset”
Digital Transformation Project Lead Global Marketing Manager Read Study →
