FMCG, Customer care

FMCG, Customer care

Improve customer service by developing the collective intelligence of the organization's teams. A major world-class manufacturer of animal care products wanted to improve customer support and extend it to a large community of veterinarians. The implementation of the...
Retail, operations and client servicing

Retail, operations and client servicing

Major player in the retail industry DATA AND INSIGHTS Connects customer data with profiling analytics to deliver the most relevant engagement to customers, as well as serve them throughout the customer journey.  Manage profiling Centralize and monitor all incoming...
Luxury, client loyalty

Luxury, client loyalty

Major player in the luxury industry CUSTOMER EXPERIENCE Conversational agent deployed into multiple customer touchpoints (website, social media, loyalty app). Centralize and monitor All incoming messages (social, messaging apps, e-mail, etc.) Classify and filter...